If I understand your situation clearly, you and your team know several applications well and have been testing...
the applications. Now you'll be directing user acceptance testing as well and need to explain what benefit you and your team can provide to UAT.
Let me share details of one of my experiences and then answer your questions more directly. I was in a similar situation once and worked directly with users through UAT. I was able to teach the users more about the application. Once the users were able to see more intricacies in the application, they became more skilled testers themselves and appreciated the testing team (as well as the developers) even more than they previously did. I gave them ideas and in turn I learned what quirks of the application irritated the users. I learned more about their perspective too.
I think there are multiple benefits, such as the ones I highlighted, as well as a few more. You'll get to know the users; they'll get to know you and your team. The users might be more inclined to share ideas that can add to your testing. You may also better understand what the users need to accomplish and become a better advocate for the users. I believe spending time with users of the products is beneficial.
Dig Deeper on Software Usability Testing and User Acceptance
Related Q&A from Karen N. Johnson
There are so many resources out there about the ever-changing world of Web design and mobile testing, but to choose the most salient and insightful ...continue reading
In this expert response, consultant Karen Johnson describes strategies she uses for browser compatibility testing. Experience and knowledge of common...continue reading
Initiating test automation on your project team may seem challenging, or even overwhelming. Fortunately, expert Karen Johnson has been through this ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.