Are you having trouble implementing ITIL in your organization? Or perhaps you’re new to ITIL and want to learn more? Then you will benefit from two new books: Implementing ITIL Configuration Management and Implementing ITIL Change and Release Management.
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I was able to talk to author Larry Klosterboer at the IBM Innovate 2010 conference last week to find out more about his books. In this video you’ll learn Klosterboer’s number one piece of advice for those organizations implementing ITIL Change Management.