Hear case studies and successful strategies from different operators, to learn how to optimise and implement the most cost effective CRM, CEM and retention schemes. This is also a great opportunity to network and brainstorm with fellow delegates key to the industry. For more information please click here.

The event takes place over three days with a pre-conference workshop on the Monday. Topics which will be covered include:

• Loyalty and Churn
• Data gathering and customer segmentation
• Calculating the value of your customer
• Customer retention for both B2B and B2C markets
• Convergence for fixed and mobile contracts

This year, we will also focus on the effect the credit crunch has had on the industry, and how to develop the most cost efficient strategies, whilst maximising customer profitability.

To book now call +44 (0)20 7017 7483, or email registrations@iir-telecoms.com or visit us online.

** Please quote your VIP number CG2523LIST when booking.