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Call center seating: Keeping track of vacant workstations

EXPERT RESPONSE FROM: Donna Fluss

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QUESTION POSED ON: 26 March 2008
Our call center is constantly expanding and we are always looking for more space. Is there a software solution that can be used for large call centers to help keep track of vacant workstations? I am looking for software that would allow me to see how many seats are vacant at a certain time and where they are located in the building.

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