Service-Level Agreement Management

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About Service-Level Agreement Management

Management of service-level agreements (SLAs) involves creating, enforcing and reporting on the agreed level of service for maintenance of the software application. When an integrated application lifecycle management (ALM) approach is used, data that is gathered throughout the lifecycle can be used to automatically assess and report on service-level agreements. Management can be proactively alerted if SLAs are in danger of not being reached allowing time to adjust for success. Service-level agreement management done properly will allow for getting the needed data to ensure operations is handled with integrity.