Email Alerts
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New HP Application Lifecycle Management 11 could boost ALM adoption, even in non-HP shops
Facilitating application modernization with application lifecycle management (ALM) is the key goal for HP’s new HP ALM 11 platform, which promises to unify and automate all application-centric processes News | 30 Nov 2010
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Software performance management tips for Cyber Monday
E-tailers prepare for the holiday season by ensuring their applications are set to perform. In this story, Colleen Frye examines application performance management solutions with some sound advice from e-tailers on how to best tune for optimal perfor... Article | 08 Nov 2010
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Spherion cuts costs, boosts application performance with Foglight
Spherion was experiencing a lot of application performance issues with its PeopleSoft payroll processing application, but implementing the Quest Foglight APM tool made a world of difference. Article | 06 Apr 2009
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APM moves up in the development life cycle
Organizations are recognizing the benefits of using application performance management (APM) earlier in the software development life cycle. Benefits include the lower cost of repairing problems discovered early. Article | 24 Sep 2008
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How to create a strong cloud SLA for APM
This tip offers considerations for setting up service level agreements (SLAs) for application performance management (APM). Tip
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Happy customers through high-performing service level agreements (SLAs)
Software pro Kay Diller describes how to set up an effective system to ensure high-performing SLAs. By using automated monitoring systems, operating level agreements (OLAs) and staying informed as an SLA manager, your customers will know their applic... Tip
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How to maintain, enhance legacy applications
The challenge of maintaining legacy applications is in developing new functionality and enhancements, often without a clear understanding of how the system works. The good news is that products and approaches are emerging to help solve these problems... Tip
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Expanding cloud-based technologies: Application performance issues
Teams must take into account application performance implications when broadening use of cloud-based technologies. Answer
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Preventing application availability and SaaS issues in the cloud
Application architects and designers must not ignore failure detection and resolution when designing applications for the cloud, according to expert Kevin Parker. In this response, he suggests tips related to SLAs, SaaS features and availability for ... Answer
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Application testing in the cloud: SDLC considerations
Applications are increasingly moving to the cloud, posing platform challenges for developers and testers. ALM expert Kevin Parker offers useful advice for selecting a cloud vendor, setting up SLAs and making use of automated release in the software d... Answer
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Cyber Monday
Cyber Monday is a marketing event created to promote online sales. The day falls on the Monday after Black Friday, which directly follows American Thanksgiving Day. Definition
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The Leadership Tutorial: Improving Your Ability to Stand and Deliver
Andy Kaufman Video
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Cyber Monday
Cyber Monday is a marketing event created to promote online sales. The day falls on the Monday after Black Friday, which directly follows American Thanksgiving Day. Definition
-
Expanding cloud-based technologies: Application performance issues
Teams must take into account application performance implications when broadening use of cloud-based technologies. Answer
-
Preventing application availability and SaaS issues in the cloud
Application architects and designers must not ignore failure detection and resolution when designing applications for the cloud, according to expert Kevin Parker. In this response, he suggests tips related to SLAs, SaaS features and availability for ... Answer
-
Application testing in the cloud: SDLC considerations
Applications are increasingly moving to the cloud, posing platform challenges for developers and testers. ALM expert Kevin Parker offers useful advice for selecting a cloud vendor, setting up SLAs and making use of automated release in the software d... Answer
-
How to create a strong cloud SLA for APM
This tip offers considerations for setting up service level agreements (SLAs) for application performance management (APM). Tip
-
The Leadership Tutorial: Improving Your Ability to Stand and Deliver
Andy Kaufman Video
-
New HP Application Lifecycle Management 11 could boost ALM adoption, even in non-HP shops
Facilitating application modernization with application lifecycle management (ALM) is the key goal for HP’s new HP ALM 11 platform, which promises to unify and automate all application-centric processes News
-
Software performance management tips for Cyber Monday
E-tailers prepare for the holiday season by ensuring their applications are set to perform. In this story, Colleen Frye examines application performance management solutions with some sound advice from e-tailers on how to best tune for optimal perfor... Article
-
Happy customers through high-performing service level agreements (SLAs)
Software pro Kay Diller describes how to set up an effective system to ensure high-performing SLAs. By using automated monitoring systems, operating level agreements (OLAs) and staying informed as an SLA manager, your customers will know their applic... Tip
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Spherion cuts costs, boosts application performance with Foglight
Spherion was experiencing a lot of application performance issues with its PeopleSoft payroll processing application, but implementing the Quest Foglight APM tool made a world of difference. Article
- See more All on Service-Level Agreement Management
About Service-Level Agreement Management
Management of service-level agreements (SLAs) involves creating, enforcing and reporting on the agreed level of service for maintenance of the software application. When an integrated application lifecycle management (ALM) approach is used, data that is gathered throughout the lifecycle can be used to automatically assess and report on service-level agreements. Management can be proactively alerted if SLAs are in danger of not being reached allowing time to adjust for success. Service-level agreement management done properly will allow for getting the needed data to ensure operations is handled with integrity.