Service-Level Agreement Management

Email Alerts

Register now to receive news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • How to create a strong cloud SLA for APM

    This tip offers considerations for setting up service level agreements (SLAs) for application performance management (APM). 

  • Happy customers through high-performing service level agreements (SLAs)

    Software pro Kay Diller describes how to set up an effective system to ensure high-performing SLAs. By using automated monitoring systems, operating level agreements (OLAs) and staying informed as an SLA manager, your customers will know their applic... 

  • How to maintain, enhance legacy applications

    The challenge of maintaining legacy applications is in developing new functionality and enhancements, often without a clear understanding of how the system works. The good news is that products and approaches are emerging to help solve these problems... 

  • Cyber Monday

    Cyber Monday is a marketing event created to promote online sales. The day falls on the Monday after Black Friday, which directly follows American Thanksgiving Day. 

About Service-Level Agreement Management

Management of service-level agreements (SLAs) involves creating, enforcing and reporting on the agreed level of service for maintenance of the software application. When an integrated application lifecycle management (ALM) approach is used, data that is gathered throughout the lifecycle can be used to automatically assess and report on service-level agreements. Management can be proactively alerted if SLAs are in danger of not being reached allowing time to adjust for success. Service-level agreement management done properly will allow for getting the needed data to ensure operations is handled with integrity.