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News May 14, 2003

ROI: Measure, measure, measure

The old adage goes "you can't improve what you can't measure". So how is a company going to know when it has reached ROI when it didn't know exactly what it was spending. Continue Reading

ComputerWeekly

Jun 13, 2002

Measuring up

In the second part of our look at e-procurement, David Bicknell finds out how companies are measuring return on investment Continue Reading

ComputerWeekly

Mar 21, 2002

Take measures

If you focus solely on cost when outsourcing, according to statistics, your deal may be for the high jump. By measuring... Continue Reading

ComputerWeekly

May 23, 2006

IT performance measures ‘ineffective’

Most current measures of IT performance are ineffective, and IT directors should get fewer and better performance measures accepted by their organisations. Continue Reading

SearchCRM

Manage May 13, 2008

Measuring customer service excellence

Start measuring customer service in your organization with this chapter from "Delivering and Measuring Customer Service." Learn the three ways any company can measure the level of service their employees are ... Continue Reading

SearchSecurity

Problem solve Feb 18, 2005

Security: Measuring Up

Metrics are the key to measuring security. Learn how to gather data and calculate the answers you need. Continue Reading

ComputerWeekly

Jan 03, 2001

The measure of success

Jane Dudman explains why measuring the success of an online business has become paramount to its long-term survival Continue Reading

ComputerWeekly

Oct 18, 2005

Measuring your risks

Go to any security conference, and you’ll probably find a session about return on investment and measurement. Continue Reading

SearchUnifiedCommunications

Problem solve Sep 02, 2008

SIP network security measures

Learn about specific security measures that can protect your oganization in the event of a SIP-based network attack. This chapter details the different types of SIP attacks and discusses various security measures ... Continue Reading

SearchEnterpriseWAN

Problem solve Nov 02, 2011

Measuring WAN Latency

In this tip, learn how to measure wide area network (WAN) latency to determine whether the WAN is the source of network slowness complaints. Continue Reading

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