Software Requirements, Second Edition -- Chapter 7, Hearing the Voice of the Customer

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The heart of requirements engineering is elicitation, the process of identifying the needs and constraints of the various stakeholders for a software system. In "

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Chapter 7, Hearing the Voice of the Customer," Wiegers addresses the general principles of effective requirements elicitation.

Book description:
Software Requirements, Second Edition describes several dozen practices that can help you gather, analyze, document, verify and manage your software project requirements. The emphasis is on realistic practical methods and process improvement, not theoretical models. Business, user, functional and nonfunctional requirements are all addressed.

Topics covered include customer involvement in the requirements process, use cases, prototyping, requirements prioritization, the software requirements specification, change management, requirements traceability, requirements management tools and managing requirements risks.

The second edition features more depth on every topic, a comprehensive requirements troubleshooting guide, an integrated set of sample requirements documents, and new chapters on the role of the requirements analyst, defining and using business rules, and applying requirements engineering to maintenance projects, package solution projects, outsourced projects, and emergent projects.

>> Read Chapter 7: Hearing the Voice of the Customer.

>> Buy the book

This was first published in February 2007

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