As a registered member of SearchSoftwareQuality.com, you're entitled to a complimentary copy of Section 1 of Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices: A Desk Reference Book for Innovation and Growth written by Lynne Hambleton and published by Prentice Hall.
This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools --ranging from rigorous statistical and quantitative tools to "softer" techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge.
Hambleton systematically discusses which questions each tool is designed to answer, how the tool compares with similar tools, when to use it, how to use it step-by-step, how to analyze and apply the output, and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with hints, tips, and real-world, "out-of-the-box" examples.
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This was first published in September 2007