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Evaluating SaaS and CRM on demand software Develop a Software as a Service (SaaS) strategy with the news, advice and resources in this section. Learn how to define hosted CRM and SaaS CRM vs. on-premise CRM. Find out about transitioning to SaaS CRM or from hosted CRM to on-premise CRM. Research issues like data security for SaaS CRM, SaaS customization and scalability for CRM on-demand and support and maintenance for SaaS CRM applications. Find advice on vendors and service providers in the SaaS market, including products like SAP CRM on demand, Oracle CRM on demand, Siebel on demand and Salesforce.com and how to determine if a SaaS CRM implementation is the right choice for your business.



IN THIS TOPIC:	NEWS (20) , EXPERT TECHNICAL ADVICE (27) , REFERENCE & LEARNING (19) , DOWNLOADS (2) , DEFINITIONS (1)


NEWS: 1 - 3 of 20


	NetSuite's Salesforce.com discount indicative of SaaS CRM pricing pressures SearchCRM.com \| 22 Oct 2008 ARTICLE - SaaS CRM vendors are coming under increasing pressure to lower prices, with Microsoft entering the market and NetSuite offering discounts to woo Salesforce.com customers.


	SaaS CRM services in greater demand SearchCRM.com \| 21 Oct 2008 ARTICLE - SaaS CRM was once touted for the ability of customers to simply "flip the switch" to implement it, but a growing number of services firms are now emerging around the model.


	Firms avoid on-demand pricing surprises with careful SLA negotiations SearchCRM.com \| 29 Jul 2008 ARTICLE - Some companies are finding that their initial on-demand software discounts disappear when their contract runs out, while others are winning concessions, thanks to a focus on SLAs.


	VIEW ALL NEWS ON EVALUATING SAAS AND CRM ON DEMAND SOFTWARE


EXPERT TECHNICAL ADVICE: 1 - 3 of 27



EVALUATING SAAS AND CRM ON DEMAND SOFTWARE EXPERTS



			Denis Pombriant Founder and managing principal ASK A QUESTION


	Are there limitations to SAP CRM On Demand? 06 Jan 2009 EXPERT ANSWER - Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta.


	Does Oracle CRM integrate best with other Oracle applications? 11 Aug 2008 EXPERT ANSWER - Expert Bill Band discusses integrating Oracle CRM products with other Oracle applications in this tip.


	The advantages of Microsoft CRM Online: Support, flexibility and cost 21 May 2008 EXPERT ANSWER - In this expert tip, Richard Smith discusses the standout features in Microsoft CRM Online and explains how Microsoft is directly competing with Salesforce.com


	VIEW ALL EXPERT TECHNICAL ADVICE ON EVALUATING SAAS AND CRM ON DEMAND SOFTWARE


REFERENCE & LEARNING: 1 - 3 of 19


	SearchCRM.com product directory library SearchCRM.com \| 01 Oct 2008 PRODUCT DIRECTORY - These product directories are designed to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software.


	SaaS and On-Demand CRM Learning Guide SearchCRM.com \| 26 Oct 2007 LEARNING GUIDE - This is your CRM on demand cheat sheet and your best resource for making an informed decision about the pros and cons of SaaS CRM, on demand CRM and hosted CRM.


	SaaS and on-demand CRM: Building a business case Dan Merriman, contributor \| 18 Oct 2006 BUILDING A BUSINESS CASE SERIES - This business case for Software as a Service (SaaS) and on demand CRM outlines what you need to know about SaaS or on demand CRM.


	VIEW ALL REFERENCE & LEARNING ON EVALUATING SAAS AND CRM ON DEMAND SOFTWARE


DOWNLOADS: 1 - 2 of 2


	Microsoft CRM demonstration screencast 19 Mar 2008 CRM SOFTWARE DEMOS - Bill Patterson, group product manager for Microsoft CRM, demonstrates Microsoft's new on-demand application, scheduled for release in the second quarter of 2008


	RightNow CRM demonstration screencast 27 Sep 2007 CRM SOFTWARE DEMOS - In this screencast, Sylvia Nolan, solutions consultant with RightNow Technologies, explains RightNow's self-service and customer service applications.


	VIEW ALL DOWNLOADS ON EVALUATING SAAS AND CRM ON DEMAND SOFTWARE


DEFINITIONS: 1 - 1 of 1


	hosted CRM 30 Nov 2003 WORD - Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP). The hosted CRM model is said to increase return on ...


	VIEW ALL DEFINITIONS ON EVALUATING SAAS AND CRM ON DEMAND SOFTWARE

SEE ALSO - Topics Related to Evaluating SaaS and CRM on demand software:
SaaS market trends, SaaS and CRM on demand vendors, SaaS and CRM on demand implementation

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