- Resources: Who exactly at the outsourcing company will be assigned to the project work? You might ask for the resumes of the people who'll be executing the work and arrange time for phone interviews or conversations to get familiar with the individuals.
- References: Can the company provide you with a list of references -- companies that have used them for similar services? You could call the companies to learn the impressions of people who've worked with the company.
- Reporting: What frequency of reporting do you expect? Do you expect written status reports and what level of detail do you expect? Do you expect phone meetings with the team to follow-up?
- Time: What's the time difference of the company that you're considering? Will you and your staff be able to maintain meeting times to discuss issues as they arise and maintain communication?
Beyond these factors, there may be cultural considerations, in assessing whether your companies will work well together. Sometimes, facts aside, the right fit can be a sense that the people you're talking with are people you'd like to work with.
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