Dale Carnegie’s timeless classic, “How to Win Friends and Influence People,” may work well for sales and socializing, but will it work for testers? Carnegie’s first principle tells us, “Don’t criticize, condemn or complain.” Already testers are in trouble! How can they not be viewed as annoying when their role is to find and report on problems? At STAREAST, 2011, author and project management expert Andy Kaufman delivered a keynote, titled “How to Win Friends and Influence People – and Deliver Quality Software.” He showed us how the principles that Carnegie touted still apply today. To be successful, it has been shown that only 15% is due to professional knowledge and 85% is your ability to express ideas and to arouse enthusiasm among people.
Kaufman did a fantastic job of arousing enthusiasm amongst this crowd. Stay tuned as we cover additional sessions throughout the next two days!