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Examining the BMC TrueSight Operations Management suite

The BMC TrueSight Operations Management suite offers a plethora of tools and functions to help enterprises detect, triage and resolve issues across the development cycle.

BMC TrueSight Operations Management with App Visibility Manager is a suite of application monitoring tools aimed at IT operations that detect, isolate and remediate both application and infrastructure issues. It provides insight into application performance factors to slowdowns and outages and visibility into the user experience to detect issues before they become a problem.  It also gives users analytics to diagnose and resolve issues, and allows for broad coverage of on-premises, hosted or hybrid applications. BMC TrueSight Operations Management is easily deployed, configured and managed, and comes with out-of-the-box integrations with current performance and availability solutions. It is aimed mostly at large corporations and intended to run at the growth and maturity stage of the product lifecycle.

BMC TrueSight Operations Management offers several application performance monitoring (APM) tools. One such tool is end user experience monitoring (EUEM) found in the TrueSight App Visibility Manager. This feature allow for two types of monitoring: active and passive. Active EUEM tracks the behavioral context of how users interact with applications, and gives IT a method to measure actual service quality by using JavaScript injection for both monitoring and discovery. Passive EUEM captures network traffic and utilizes analytics on application performance. Using actual inbound Web traffic, passive EUEM examines applications as users interact with them -- allowing IT personnel to associate the actions users have taken with the behavior of the application. This allows customers to troubleshoot problems as they occur. It also uses synthetic transaction management, scripted recordings of Web transactions to simulate the expected behavior of end users. These continuously monitored paths measure key performance indicators in relation to an application or service. IT operations can get an instant notification if an application is malfunctioning.

BMC TrueSight Operations Management also features APM tools for application topology, discovery and visualization that allow customers to broadly identify and understand data. Customers can discover each component and device associated with an application, creating a rich topology that lets IT assess application health and triage for remediation.

User-defined transaction profiling enhances transaction tracing, allowing IT to get a clear view of events associated with an impacted application.

The suite also provides a tool for application component deep dive that lets customers drill down into the application to reveal abnormal behaviors at the component level, such as latency, outages and slow transactions rates. This can help operations determine where there is a problem in the infrastructure and what transactions are not occurring properly, and isolate reports to see what is normal for a particular activity. This feature captures and reports metrics on the following app server platforms: IBM WebSphere Application Server Network Deployment, JBoss, Oracle/BEA, PeopleSoft Applications, BMC Remedy AR System and more.

BMC TrueSight Operations Management's IT Operations Analytics (ITOA) functions bring together data from many diverse sources that interact with the application and identifies patterns so resources can be focused on the most important task or issue. ITOA can also discover patterns in data that help IT operations find and fix problems quickly and identify opportunities to improve performance and enhance user experience. ITOA functions in BMC are further enhanced by the suite's IT Data Analytics component, which enables the collection and analytics of semi-structured business data from network devices or management tools, storage systems, or VoIP systems, to name a few. IT Data Analytics also coalesces log message data using pattern recognition so that a very large amount of information can be analyzed for troubleshooting.

The Application Context View feature in BMC TrueSight Operations Management lets customers automatically see all the devices that make up a particular application and the relationship between each device. Application context views are automatically detected and provide IT operations with a solid baseline to address problem resolution. Devices are also linked to infrastructure data and events, creating a profile of both application deep-dive data and detailed infrastructure performance metrics.

To enhance its capabilities, the suite integrates with Borland Micro Focus, allowing customers to test beyond Web-based apps. It can also test against packaged apps like SAP, Citrix, etc., and supports Entuity for an integrated view into network monitoring. The latest version, 10.1, adds several new features, including agentless end-user monitoring, extended scheduling and blackout capabilities, global dashboard filters, role-based access control to event groups, data pattern discovery, enhanced analytics and more.

BMC TrueSight Operations Management with TrueSight App Visibility Manager runs on-premises on either Windows or Linux machines. BMC offers two main licensing options, both of which are aimed at IT operations. The first allows customers purchase the TrueSight App Visibility Manager as a standalone, a la carte product. The second lets customers purchase the full suite (Operations Management and App Visibility Manager) as an add-on to the BMC TrueSight Infrastructure Management Suite.

The primary pricing model is per managed asset or instance for distributed environments and per MIPS for mainframe environments. Pricing starts at $515 per managed asset/user endpoint. BMC is sold as on-premises either direct or by one of its channel partners. A variety of consulting services are available to support both core implementations TrueSight Operations Management.

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