Riverbed SteelCentral is a collection of application performance management (APM) tools and software designed to let customers gain real-time visibility into the end-user experience and application performance across an entire infrastructure. These tools can provide integrated end-user experience monitoring, granular transaction capture and advanced analytics.
The core components of SteelCentral
SteelCentral is composed of three core products. The first, SteelCentral AppResponse, brings together advanced application and transaction insight, comprehensive end-user experience monitoring and deep network intelligence into a homogenous app that provides complete visibility into application performance problems. It can help customers discover where and when bottlenecks are occurring, so they can be addressed faster, and streamlines workflows and reporting to enable cross-team collaboration to identify the source of problems. High-speed packet acquisition and multistage analytic processing lets SteelCentral AppResponse deliver network and application insights for desktop, mobile and Web applications, VoIP and video quality monitoring, database performance analysis, and Citrix-delivered apps. It pinpoints Web applications quickly, so that issues can be resolved before they affect end users. AppResponse lets customers see if performance issues are rooted in the network or servers, view response time for all users and transactions, and helps to detail end-user experience for Steel Head-optimized and nonoptimized Web and Software as a service applications.
AppInternals, the second core component of Riverbed SteelCentral, lets customers monitor on and off the cloud to get visibility on end-to-end performance and gives powerful analytics that facilitate improvement for application performance and optimize user experience, all while helping to measure business impact. Customers can query and analyze a vast range of metrics to detect bugs and draw business insights. IT operations, support, development and other lines of business can monitor from one Web-based dashboard to reduce blind spots and enable collaboration across teams and departments. It produces interactive charts and workflows that diagnose problems and are designed to reduce mean time to resolution. Customers can continuously monitor applications in production and trace all transactions, across all users.
Finally, the third core component of Riverbed SteelCentral suite is SteelCentral Portal, which manages application performance and eliminates the inefficiencies of a war room in favor of addressing issues with single-pane-of-glass approach. This view accelerates troubleshooting for operational teams and provides a single source of truth for application performance, and it accelerates troubleshooting and provides data for stakeholders' operational teams. IT is able to control and optimize application data and traffic across the entire stack.
How does Riverbed support SteelCentral users?
Riverbed has a network of partners that enables customers to purchase, deploy and extend Riverbed SteelCentral and other Riverbed technologies. Customers are also able to utilize the technology extensions that the partners in Riverbed's technology alliances have created and employed.
Riverbed offers a basic support plan to every customer. This plan provides free updates on new features, protocols and functions, and includes bug fixes and performance improvements. The vendor also provides 24-hour technical support 365 days of the year. There are five levels of support that are based on whether or not your company is software-only or has purchased Riverbed hardware. Software Only includes the aforementioned support features. The Silver level replaces parts returned to the factory within 10 business days. Gold offers next-business-day delivery for advance replacement parts. Gold Plus offers same-day delivery in as little as four hours. Platinum provides advance replacement parts and dispatches a field technician the same day, as fast as four hours. Riverbed offers advanced support as well. This support level provides customers with a dedicated Advanced Support Engineer for remote or on-premises assistance. Customers with advanced support receive priority treatment and expedited issue escalations, and also receive proactive software update notifications. More information on the prices of support levels can be obtained by contacting Riverbed's sales team directly.
Riverbed Professional Services offers implementation guidance for all SteelCentral components. There is a 30-day free trial for each individual SteelCentral component or for the entire suite. Customers who are interested in licensing and pricing information are encouraged to contact the Riverbed sales team directly.
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