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Service-Level Agreement Management News
November 30, 2010
Facilitating application modernization with application lifecycle management (ALM) is the key goal for HP’s new HP ALM 11 platform, which promises to unify and automate all application-centric processes
November 08, 2010
E-tailers prepare for the holiday season by ensuring their applications are set to perform. In this story, Colleen Frye examines application performance management solutions with some sound advice from e-tailers on how to best tune for optimal ...
April 06, 2009
Spherion was experiencing a lot of application performance issues with its PeopleSoft payroll processing application, but implementing the Quest Foglight APM tool made a world of difference.
September 24, 2008
Organizations are recognizing the benefits of using application performance management (APM) earlier in the software development life cycle. Benefits include the lower cost of repairing problems discovered early.
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Fluent in Ruby but at a loss in legalese? Open source licenses obligate developers to observe specific conditions, so you must know these terms. Let's break them down in plain English. Continue Reading
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Everyone likes getting credit, but not everyone remembers to give it. Learn what conditions open source licenses impose, such as copyright notices and redistribution rules. Continue Reading
IT can save money on its desktop service-level agreements by mixing and matching the level of support to meet the importance of the device. Continue Reading
Adopting a service-level agreement is an important part of the software-buying process. Agreements help ensure users get what they expect and consequently help vendors that are able to uphold their end of the bargain retain customers. But ... Continue Reading
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This tip offers considerations for setting up service level agreements (SLAs) for application performance management (APM). Continue Reading
Software pro Kay Diller describes how to set up an effective system to ensure high-performing SLAs. By using automated monitoring systems, operating level agreements (OLAs) and staying informed as an SLA manager, your customers will know their ... Continue Reading
The challenge of maintaining legacy applications is in developing new functionality and enhancements, often without a clear understanding of how the system works. The good news is that products and approaches are emerging to help solve these ... Continue Reading
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Teams must take into account application performance implications when broadening use of cloud-based technologies. Continue Reading
Application architects and designers must not ignore failure detection and resolution when designing applications for the cloud, according to expert Kevin Parker. In this response, he suggests tips related to SLAs, SaaS features and availability for... Continue Reading
Applications are increasingly moving to the cloud, posing platform challenges for developers and testers. ALM expert Kevin Parker offers useful advice for selecting a cloud vendor, setting up SLAs and making use of automated release in the software ... Continue Reading